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Custom Case Management - Experienced Nurses. Cost Effective Solutions.
“You have been fantastic... I cannot get enough of Custom Case Management.—everyone there is so thorough, and for me, that is so helpful.”
—Peggy M.,
Claims Representative, TPA

Customized Service, Experienced Professionals. At Custom Case Management, all of our case managers are registered nurses with comprehensive experience in orthopedics, emergency medicine, critical care, psychiatry, occupational health and all varieties of disability claims. We are available to manage the IME process from start to finish, simplifying the process and ensuring optimal outcomes and resolution.

Physician selection. Because all our case managers have clinical experience and expertise, we’re able to evaluate injury reports and select the most appropriate physician for IME. We will schedule the IME appointment and send pre-payment.

Medical-record review. A sloppy or incomplete medical record can lead to an improper report. We will review each claimant’s medical file, identify missing records, and obtain all diagnostic films and patient reports. Once complete and properly organized, we will send the file to the IME physician with detailed notes summarizing care and identifying specific issues to be addressed in the IME report.

Patient communications. We can notify claimants of all appointments and send travel-expense check to get to and from the appointment. When appropriate, we arrange for an independent interpreter to provide translation services at the IME.

In-person IME. An experienced nurse case manager is available to attend the IME to explain the goal of the exam to the physician and identify any issues or concerns.

Comprehensive IME follow up. Following the IME, we will secure the IME report to ensure all issues were appropriately addressed and then provide detailed recommendations for the claims adjustor.

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500 N. Randall Road, #266 Batavia, IL 60510P 630.578.1120 F 312.212.5892   info@customcasemanagement.com